Merchandise: Terms & conditions


Aalborg Håndbold endeavors to ship ordered merchandise no later than one working day after ordering. A delivery time of 2-4 working days should be expected for national deliveries, while international deliveries can take longer depending on where the order is shipped to. Selected items may have a longer delivery time, if so, this will appear in the description of the individual product.

For home delivery, the customer pays the shipping. This amount is DKK 49. It is also possible to pick up your goods at Aalborg Håndbold’s office or at the next home game without extra charge.


International Shipping

For deliveries outside of Denmark, the shipping price is DKK 150. Select "Delivery Europe", when you buy your products. Delivery times vary depending on where the order is shipped to.


Right of complaint

As a customer, you have the right to complain about a product that has faults or defects that were found on the product when it was sold. The right to complain is valid for two years, and the right covers material and manufacturing defects. As a customer, if you wish to complain about a product, this must be done within one month after an error or deficiency in the product in question has been discovered. Therefore, we kindly ask you to check your delivery upon receiving it.

The recipient cannot claim compensation for a faulty product, if the item has been used.


Right of cancellation

As a customer, you have a 14-day right of cancellation when you order merchandise products from Aalborg Håndbold. Please note, however, that postage is not refunded in the event of cancellation of a purchase, while special items like player jerseys with, for example, printed name and number cannot be returned either. If you wish to exercise your right of cancellation, please contact Aalborg Håndbold via e-mail


The buyer must cover any expenses related to returning the product to Aalborg Håndbold.


The conclusion of the agreement

The purchase agreement is subject to the general rules of Danish law. The agreement is only binding for both parties when Aalborg Håndbold has registered and received payment.